Refund Policy
Last updated: February 22, 2026
Summary: We want you to be completely satisfied with EqhoIDs. If you are not happy with your purchase for any reason, you can request a full refund within 14 days of purchase — no questions asked.
1. Full Refund Guarantee
All paid subscriptions (Starter, Pro, and Business plans) are eligible for a full refund. If you are not satisfied with the Service for any reason, simply contact us within 14 days of your payment and we will process a full refund of your most recent payment. No justification is required.
2. How to Request a Refund
To request a refund, please contact us at [email protected] with:
- Your registered email address
- The reason for your refund request (optional, but helps us improve)
We aim to process all refund requests within 5 business days.
3. Cancellation
You may cancel your subscription at any time from your account dashboard. When you cancel:
- Your subscription remains active until the end of the current billing period
- You will not be charged for subsequent billing periods
- If you would like a refund for the current billing period, simply contact us and we will issue one
4. Downgrades
If you downgrade your plan, the change takes effect at the start of your next billing period. You retain access to your current plan's features until then. If you would like a refund for the price difference, contact us and we will arrange it.
5. Payment Processing
All payments are processed by Paddle, our Merchant of Record. Refunds are issued through Paddle to your original payment method. Depending on your bank, refunds may take 5-10 business days to appear on your statement.
6. Our Products
EqhoIDs is a fully automated, software-based API platform. All services are delivered digitally and do not involve any human-driven services. Our offerings include:
- AI Agent Identity & Trust Protocol API
- Content Generation API
- Memory & RAG API
- AI Agent Orchestration API
All features are powered by automated systems and accessible via our REST API.
7. Contact Us
If you have any questions about our refund policy or need assistance, please reach out:
- Email: [email protected]
- Telegram: @eqho_bot
- Response time: Within 24 hours on business days